Best Practice Frameworks

Best Practice is a management idea which asserts that there is a technique, method, process, activity, incentive or reward that is more effective at delivering a particular outcome than any other technique, method, process, etc. The idea is that with proper processes, checks, and testing, a desired outcome can be delivered with fewer problems and unforeseen complications. Best practices can also be defined as the most efficient (least amount of effort) and effective (best results) way of accomplishing a task, based on repeatable procedures that have proven themselves over time for large numbers of people.

Casewise has built a unique library of best practice frameworks, all of which are highly regarded by many organizations and highly acknowledged by leading analyst companies. These frameworks have been designed specifically to help accelerate your organizational operations and projects easily and effectively.

APQC: Process Classification FrameworkSM (PCF)

The PCF is the world’s most widely used process framework and allows organizations to speak a common language about functions, processes, and activities independent of structure. Updated annually, the PCF is organized into 12 distinct categories, including five categories of operating areas and seven of support areas. Each category contains groups of processes and activities that, when considered as a whole, represent the operations of an organization.


The TM Forum's NGOSS (Next Generation Operations Systems and Software) Business Process Framework is represented by the Enhanced Telecom Operations Map®, also known as eTOM. eTOM is the most widely used and accepted standard for business processes in the telecommunications industry.

eTOM delivers a business process model/framework for use by service providers and other organizations within the telecommunications and related sectors industry. The framework describes the full scope of business processes required by a service provider and defines key elements on how they interact creating a guidebook that has become the common business language for the telecommunications industry.

Casewise has a long and established association with the TM Forum, and serves as the official custodian of the eTOM model. Developed using Casewise’s highly regarded modeling tool Corporate Modeler, the eTOM model serves as a blueprint for process direction and provides a neutral reference point for internal process reengineering needs, partnerships, alliances, and general working agreements with other telecommunication providers. By utilizing the model, telecom organizations can adopt the framework to model, analyze, integrate and streamline their own operations.

Read more about the eTOM Framework