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The following list details some errors that you may experience as a user of Corporate Modeler Suite 10.3 SR4. Click on the error which best describes the problem you are experiencing to access more information about it and any associated work-arounds.
Normal user cannot create styles
Normal user cannot add objects to a subject area
Additional information does not update after associations created by drag and drop
Cannot explode to a new diagram from a picture object
Object links are broken after upgrading
Find and Replace changes on a diagram are not visible
Upgrading from CM9.x: New Connector Set objects are not added to layers on diagrams
Cannot display the name of a Connector Set inside the shape
Cannot display the reverse association linking two objects of the same type
A misleading error message might occur when saving a diagram having a very large area to a bit map
Diagram Object Link: default icon does not allow object to be opened
Offline publishing still requires a connection to Corporate Exchange
Korean text not displaying in SVG output
Object page object ordering - by object number - does not arrange in the order specified
Publication Set editor incorrectly reports an error concerning the Primary & Secondary Diagram Types
The stand-alone database (MSDE) can sometimes require a significant amount of memory
Corporate Exchange on Oracle is not supported if your client operating system is Windows Vista
Error installing SQL Server Express when computer time/date are not actual time/date
Reinstalling the Corporate Modeler Suite can sometimes result in no database being created
Very rarely, importing a model containing a non-diagram template object can cause an error
Problem with square brackets in Matrix name when saving as CSV
Matrix does not open matrices created in some earlier versions
Matrix cannot be saved to Microsoft Excel 2007
Cannot export selected objects from Administration view
Diagrams do not print from Model Explorer
Read-only users cannot change their password
Importing translated text from Microsoft Word 2007 does not work with Multi-Language Manager
Data Usage dialog shows incorrect labels for different data usage types
Cannot set some object options when you are creating the object
Matrix diagram properties dialog does not show categories
Find/Replace allows duplicate names on diagrams, which causes errors
Setting owner of a new object has no effect
Running the Help activates the logon dialog
Selecting multiple RequisitePro attributes causes fatal error
Update Stored Requirement Details feature does not work properly
Requisite Pro is not supported if your client operating system is Windows Vista
Non-English Corporate Modeler Suite requires extra configuration to run on English Windows
Setup leaves MSDE CASEWISE instance behind after uninstall
%TEMP%\Casewise not removed after install
Simulator Grapher, Analyzer, Financial plug-ins and Aggregate Results function not implemented
Very large integer values in Process properties are reset to 0 in the Simulator
Display problems when using Terminal Server 2000
Break points lose Elapsed Time during migration
Error reported during upgrade of Polish version
The Allow Automatic Deletion settings on Organisation-Process intersection objects do not migrate
Migration can sometimes fail when upgrading from 10.2 to 10.3 on a non-English version of Windows XP
Copy from Corporate Modeler and paste to Visio does not work
If you are in Model Explorer's Administration view and you try to select an object or objects, such as Users, and export them, the export wizard fails.
To work around this issue, you should export Administration objects from the main Object view of Model Explorer.
Ref: MG2925
If you go to edit the properties of a Data usage association the properties dialog always shows Creates, Reads, Updates and Deletes, even if they are not the correct types for the associated object. For Relationships the types should be Makes, Breaks, Up and Down, while for Attributes they should be Inputs, Uses, Sets and Outputs.
The work-around for this issue is to select the Associated object in the Associated Objects pane, and use the right-click menu to set the appropriate Data usage.
Ref: MG2930
When you are creating a new object, you cannot give that object a Freeze Level, or set it as a Template. This is due to the fact that until the object is actually created the system does not know if you have the correct access rights to set those options.
The work-around for this issue is to set those options once the object has been created.
Ref: MG3005
If the name of your Matrix diagram contains square brackets "[]" you will get stuck in a loop if you try to save the diagram as a CSV file.
Because Excel does not filter out the characters, when the CSV is opened in Excel you get stuck in a loop where you are asked to rename the sheet, but whatever you enter is rejected.
The work-around for this issue is to remove all square brackets characters from the names of your Matrix diagrams, or to open the CSV file in a text editor, such as Notepad, and delete the illegal characters manually.
Ref: MG3278
If you have simulateable diagrams with Elapsed Times set, and then upgrade to the latest version of Corporate Modeler Suite, those values are lost during the upgrading/migration process and all Elapsed Times will have a value of 0.
The work-around for this issue is to re-enter values for all Elapsed Times once you have upgraded.
Ref: MG3606
The Offline Publishing feature in Corporate Publisher can significantly improve performance when publishing particularly large models from Corporate Exchange databases. However, in order to use Offline Publishing, you still actually need to be connected to a Corporate Exchange database - you cannot, as the name suggests, be completely offline.
The feature works by downloading all the required data from your Corporate Exchange database in one operation, and then copying that data to your local computer. Although it publishes from the data copied to your local computer, Corporate Publisher uses the diagram images from the models in your Corporate Exchange database.
If you try to use the Offline Publishing feature when you have no connection to your Corporate Exchange database, an error occurs because Corporate Publisher does not have access to the diagrams.
Ref: MG3643
Matrix will not open matrix diagrams that were created in Corporate Modeler 8e or earlier and which have not been migrated to the latest version. If you do try to open these diagrams, then you will see one of a number of potential error messages.
The solution to this problem is to delete the original matrix and recreate it using the latest version.
Ref: MR0950
If you right-click on a Diagram in Model Explorer and select Diagram > Print, the diagram does not print.
To print diagrams, use the print feature in Corporate Modeler.Ref: PS0034
If you are looking at a diagram in Corporate Modeler, you may well expand the Diagram Tree to see the structure of the model with regards explosions. If you then move to another diagram in a different model, all your expansions in the Diagram Tree will be lost; that is, the Diagram Tree will have returned to the initial state (showing only top-level diagrams) that it is in when you open a new diagram.
Ref: GK0617
If you have Association set to be displayed as additional information on an object, when an association is created or deleted by drag and drop associations, the additional information does not update automatically.
To be able to see the changes reflected in your diagram you must refresh the diagram. To do this, use View > Refresh, or press F5.
Ref: DSW0726
If you start Corporate Modeler by going to Start > Programs > Corporate Modeler Suite and hold down the Shift key when you click the Corporate Modeler icon, the application is started in a special mode which ties the logon process to the specific instance of Corporate Modeler.
If you are using this mode, when you try to access any of the online Help within the application, the logon dialog is displayed and you must log on in order to view the Help.
The logon dialog will not be displayed again unless you close the Help window and call the Help again later.
This is not a bug in Corporate Modeler, but is a side-effect of running the program in this special mode.
Ref: DSW0579
If you created layered diagrams in CM9.x, any new Connector Set objects created on these diagrams as part of the migration will not be added to the diagram's layers.
To repair these diagrams: You must manually open any diagrams containing layers (for example, in the Casewise Framework example model, the diagram 'Process Order - Layered for presentation' contains layers), and add the new Connector Set object to your layers as required.
Ref: MG2353
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If you try to import a model which contains frozen users, you will find that those users are not imported, while other unfrozen users are.
To work around this issue, make sure that all users are unfrozen when exporting. You can do this by multi-selecting all the users and setting their Freeze Level in one go.
Ref: MG3161
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If you try to explode to a new diagram from a picture object, the new diagram is not created.
Ref: Do0012
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If any of your object links have spaces in them, after upgrading to the latest version you will find they do not work. Instead, you should see an error message stating that the path to the link is either broken or invalid.
To fix this problem, make sure that if your object links contain spaces, you include the entire object link within speech marks, such as: "your link".
Ref: DSW0764
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If you use Find and Replace to change text within a diagram, you are not able to see the changes until you have Refreshed the diagram. To do this, go to View > Refresh.
Ref: DSW0571
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If you install a standalone version of Corporate Modeler, which uses the MSDE database, the MSDE database instance will not be removed automatically if you choose to uninstall the software.
To remove the MSDE database you should use Add/Remove Programs in the Windows Control Panel.
You should also delete the MSDE CASEWISE instance folder from the Microsoft SQL Server directory in Program Files. If you do not delete this instance, the setup of Corporate Modeler 10.3 will fail, should you choose to install it again later.
Ref: AGN0386
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If you are upgrading Corporate Modeler 10.0 to Corporate Modeler 10.3, then you can experience an error during the installation process.
The problem relates to the installation of SOAP.
To solve the problem:
Ref: MR0884
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If, as a Normal User, you try to create a new style, as follows:
then the New Style dialog opens, but all fields are greyed out and so the new style cannot be created.
Ref: MR0837
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If you are a Normal User, you can create a Subject Area and create new objects in a model to which you have write access. You can also add objects to the Subject Area you created.
But if you do not have write access to the Subject Area (usually because another user owns it) then when you try to add an object to it, you are unable to do so.
You must have write access to the Subject Area to be able to add objects to it.
Ref: AC0112
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If you open the properties of a matrix diagram and try to expand the Category drop-down list, you will find that the list is blank. However, if you select the Edit option next to the Category drop-down list then all the Categories can be seen.
Ref: MG3497
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You might find that you receive an error message stating that you cannot start the transaction. You might then obtain several "transaction already started" errors.
Ref: MG3470
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When creating a new object of any type, if you change the object owner on the Status tab, then your change is ignored and the owner remains as the user who created the object.
Ref: HR0018
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The Edit dialog does not display
Ref: JR0008
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If you are having problems displaying Korean text in SVG output created by Corporate Publisher, you can fix the problems by:
The Korean text should now display correctly.
This issue applies to any language which does not use the Western/European character set.
Ref: DSW0422
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Object links on diagrams are achieved using the cwOpenDiagram program, which passes the model filename and diagram id on the command line. e.g. "cwOpenDiagram.exe cwfrex09 1".
This cannot be turned into a URL when the diagram is published because the whole text is not a valid file (it is a command with parameters). HTML does not support parameters on URLs. It also does not support launching programs from non-trusted applications and so we cannot run cwOpenDiagram.exe easily.
Ref: DSW0552
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In your publication set, if you select the following option on the General tab:
Detail > Object Page Object Ordering - By Object Number
then your model objects should be listed in the order of the object number, which is the Id number you can see on the Version tab on the object's properties dialog. However, the objects are not published in this order.
Ref: MEDS0041
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You can assign a name to a connector set. However, the name cannot be displayed on the connector set shape on a diagram.
Ref: DZ1425
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If you have both forward and reverse association types linking the same object type (for example: Applications to Applications) then you cannot add them both to your diagram palette.
Ref: CLM0029
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This issue is purely about performance. No errors occur, and the diagram is successfully deleted.
Ref: KA0192
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If you follow these steps:
Ref: TEo0007
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A RequisitePro model can use a multi-select drop-down list for attributes, such as to a requirement. However, if you try to select multiple attributes while associating a requirement to a Corporate Modeler process, the application crashes.
This is a problem caused by RequisitePro, and to fix it you should install the patch Requisitepro_2003.06.14.567.000_HotfixRollup.exe from the Rational website.
Ref: PG1442
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This problem means that the sample_point table will only be partially populated with data in the Casewise models supplied with Corporate Modeler Suite. The result of this is that if you look at the properties of the Calendar object called Normal Working Week, you will notice that only one sample point row is present, whereas there should be ten rows.
You can avoid this problem by setting your machine's decimal symbol to be a dot (.) rather than a comma (,) before installing. To do this, select:
Start > Programs > Control Panel > Regional and Language Options > Regional Options > Customize > Numbers > Decimal symbol
Then install Corporate Modeler Suite in the usual way. After CreateMSDEDatabase has finished, you can set your Decimal symbol back to a comma.
Ref: MK0031
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The following simulator plug-ins are not implemented in this release:
Ref: EP0039
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At high simulation speeds, you might see duplicate animation symbols appear on some of your connectors. For example, you might notice the following symptoms at high simulation speeds:
Although these issues suggest that jobs are being duplicated, in fact they are not, and the simulator output will be correct. This purely visual problem occurs because animation cannot show an accurate representation of job flows at high speeds, due to processing limitations and the requirement to display a symbol for a finite amount of time so that the human eye can see it.
Ref: AP0007, AP0008
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If you use Terminal Server 2000 in conjunction with Corporate Modeler, you may experience some display errors, such as:
These issues may be due to the limited color palette available when using Terminal Server 2000.
To prevent this happening, upgrade to Terminal Server 2003 or use Citrix. Both support 'True Color'.
Ref: AGN0142
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Following a upgrade to your Corporate Modeler Suite, when you launch Corporate Publisher you might see an error stating that you need to use the publication set editor to upgrade.
To upgrade a publication set in Model Explorer:
You should see a message confirming that the Publication Set has been upgraded.
Ref: MG3693
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During a CM10.3 install, the %TEMP%\Casewise folder is used for the storage of CM10.2 (or before) models in large MDB files.
If you are short of disk space following the install, you can back up the old models in the %TEMP%\Casewise folder and then remove them from your machine.
Ref: DZ1448
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If you want to install a non-English version of Corporate Modeler Suite on a machine running an English version of the Windows operating system then you should install Microsoft’s Multilingual User Interface Pack (MUI). For further information see:
http://office.microsoft.com/en-us/ork2003/HA011953211033.aspx
However, if you want to install French, German, Italian or Spanish Corporate Modeler Suite there is an alternative solution:
For example: for French select French(Belgium), for German select German(Austria), for Italian select Italian (Switzerland) and for Spanish select Spanish(Mexico)
Ref: TH0080
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If you uninstall CM10.2 (any service release) or CM10.3 (any service release) and also uninstall MSDE, then attempt to install CM10.3 SR2 or later, Microsoft SQL Server Express fails to install. In this case you will see an error message stating that the Microsoft SQL Server Native Client is not there.
As a work around you can instead install the original release of CM10.3, which installs MSDE. After the install has finished run CreateMSDEDatabase.exe from the cm10/bin folder to populate the MSDE database.
Ref: CLM0115
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When upgrading from CM9.x, there should be a check-box labelled Allow Automatic Deletion on the Organisation-Process intersection objects. However, the box is instead labelled Input Use.
Ref: DMCL0037
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This has only been observed to occur when several hundred thousand jobs are processed, and fewer than 5 jobs are affected.
Ref: HR0125
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If, for a Process object, you enter 99,999,999,999 into any of the whole number properties used by the Simulator - e.g. Service Time, Concurrency etc. - then this number gets zeroed when the Simulator runs. In this case the Simulator does not behave as expected.
Ref: DMCL0050
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This only happens where there is insufficient space between the object(s) and the connector set(s) on the diagram to display the connectors after the diagram has been upgraded.
Ref: KA0203
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If you launch Model Explorer and then examine memory usage, you will sometimes find that sqlserver.exe takes up at least 300Mb of memory. This is normal MSDE behavior.
Ref: MEDS0056
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Multi-Language Manager is not 100% compatible with Word 2007, but will be in the next release of Corporate Modeler.
Ref: MG3816
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Matrix will be compatible with Excel 2007 in the next release of Corporate Modeler.
Ref: MG3817
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This issue could potentially occur When you import an XML file containing a model from a previous version of Corporate Modeler. If the model contains an object (not a diagram) which is marked as a template, then an XCM error might occur.
Ref: MG3851
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If you create a diagram having a large area and then try to save it as a bit map, you might get the error "invalid parameter used". If your machine has insufficient memory to complete the operation then it would be better if a more suitable error message occurred.
Ref: DB0019
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If you try to Copy an object or objects from Corporate Modeler and then Paste them into Microsoft Visio, you can receive the following error message: 'error (905) the metafile is poorly constructed'.
This error occurs in Visio 2000, 2002 , and 2003.
However, Copy and Paste works successfully in other Microsoft Office products, such as Word.
There are two ways to work around this issue:
Ref: PG1453
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If you:
you might see the error message: "The Properties 'Primary Diagram Type' and 'Secondary Diagram Type' must have different values unless they are both set to '[None]'."
You can click OK in response to this message and then save your settings as usual.
Ref: RWH0271
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If you:
then the default Object Link icon does not incorporate the "+" symbol so you cannot access the document which you configured it to open.
The work-around is not to use the default icon. Instead, you should select a valid icon when creating your object link.
Ref: RWH0272
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If this happens, you would need to cancel Model Explorer and restart it
Ref: KA0235
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If you:
then the properties of the user-defined object "RequisitePro Requirement" do not update. To use the Update Stored Requirements Details you should close and reopen ReqPro.
Ref: EC0048
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This is because no Windows Vista compatible version of Oracle was available at time of release.
Ref: MG4043
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The problem is caused by the CREATE CERTIFICATE command, which takes two date parameters that indicate the start and expiry of the certificate. The start date when not specified is supposed to default to the current date. The expiry date, when not specified, according to Micosoft's documentation, should be one year later than the start date.
Please refer to: http://connect.microsoft.com/SQLServer/feedback/Workaround.aspx?FeedbackID=125262
Ref: KA0274
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If you:
then the installation is successful and SQL Server Express installs correctly too. But the Corporate Modeler database does not get created.
However, you can run \cm10\bin\CreateMSDEDatabase.exe to create the database and Corporate Modeler can then be used as normal.
Ref: GN1117
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This is because no Windows Vista compatible version of Requisite Pro was available at time of release.
Ref: MG4051
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