Support & Downloads
We place our client’s interests at the forefront of our business; customer service is paramount to our continued success. The Casewise Service Desk is available to answer any technical support questions and assist with license requests. Multilingual support is offered in English, French and German.
The UK Service Desk provides support for Europe and the Rest of the World between the hours of 08:30 - 17:30 GMT.
The US Service Desk provides support for the Americas region between the hours of 08:30 - 17:30 EST.
ServiceDesk Portal is Casewise's online Incident Management System. In order to log a query, you will need to register. To ensure a quick response please register using your correct contact details with full details of your query or issue, so we can reproduce it on our systems as part of our troubleshooting procedure.
The Casewise ServiceDesk may request further information from the customer from time to time to aid in the diagnosis and resolution of the support request. Casewise ServiceDesk would appreciate that the customer provides the required information within reasonable timescales.
If you are a Casewise customer, please ensure you register with the ServiceDesk Portal to start receiving technical support by using the form opposite.
You can log questions directly on the ServiceDesk Portal for a prompt and traceable response, or contact your nearest support teams directly by email or telephone.