The term Business Process Management (or BPM) refers to activities performed by businesses to optimize their business processes.
A Business Process is a collection of activities and tasks that produce something of value to the organization or its customers. The term ‘workflow’ refers to the movement of tasks or documents through the business process.
BPM is a set of tools and services that support human and application interaction with business processes. BPM suites automate manual processes by routing tasks through departments and applications. These routings are rule and action-based, and are defined in a set of formulas. Actions can be automatically triggered, without an underlying rule requiring additional information; therefore, the process can be continuous and manual processes can be avoided. Ultimately, organizations use BPM systems to improve the effectiveness of their core operations.
Casewise Synergy is Casewise’s leading business process management suite (BPMS) and enables organizations to design, simulate, execute, monitor, and constantly improve business processes and organisational performance.
Casewise Synergy has been developed specifically for business users as well as IT teams. By using wizards instead of coding to create the workflows (coding can be used if required) the whole process of working with the solution is extremely easy. Additionally, Enterprise Architects, Business Analysts, Process Architects, and Project Managers – those that own the business process - can easily change or adapt the workflows in accordance with the way in which the business changes simply and effectively.
Casewise Synergy has to date been used in a variety of different scenarios...
Finance & Purchasing
Casewise Synergy has been used to automate purchase requisitions, travel requests, expense, budget and invoice approvals through to debt collection and billing and invoicing.
Human Resources & Administration
Given that the most vital component of any organizations is its people, Casewise Synergy has been used to achieve the highest standards of HR management and help support Request for Training Vacation Request Recruitment Termination Employee Reviews.
Customer Relationship Management (CRM)
In today’s business world, faster service and better support are more than just benefits; they are a competitive edge. Supplying customers with accurate, timely information online requires service personnel to become highly proficient. Casewise Synergy helps to create efficient workflow processes to assist in new customer approvals, service call management, customer services and task management.
There are many advantages to Casewise and Synergy in terms of value and benefit.
Not only does Casewise offer the full BPM cycle; from modeling (Casewise Modeler) straight through to execution (Casewise Synergy) but Casewise Synergy itself is business-user oriented using web-based technology, can be rapidly implemented requiring zero programming or coding, competitively priced, and can be run through day-to-day applications such as MS Outlook.
The ROI Casewise Synergy Delivers
Casewise Synergy has delivered significant RoI for many organizations in recent years. Organizations from a variety of market sectors have implemented the solution to assist in...
Automating Manual Work
- Control and visibility over the implementation of decisions
- Reduced approval-cycle times and the ability to automate manual tasks
- More efficient and effective activities/tasks
- Enables managers to have more control over the work in their department
- Locating bottlenecks and problems before they escalate
- Identifying risks, avoiding risks and taking the right decision at the right time
- Ensuring work discipline
- Shorter work-cycles
- Improved productivity – letting the system perform the nonessential repetitive tasks
- Cutting waiting time
- Closer management control
- Reduce paper based documents
- Reducing headcount
- Reduce cost
- Identifying problems before they escalate
- See time taken to do work
- See decisions taken
- Decision transparency
Compliance and Governance
- Ensures correct work and decision procedures
- Reduces potential errors caused by human mistakes
- Audit Trails
- Audit Trail
- Escalations and alerts
- Reports: Trends, process analysis, BI