MTS

Profile - Methodology & Business Processes Corporate Development Department of MT

The Methodology and Business Processes Corporate Development Department of MTS responses for providing the true, up-to-date pattern of the company’s architecture, process structure, business processes, planning or setting the corporate documents while searching for ways and means to their improvement.

Given that the business environment changes very quickly and new tasks appear every day, the decision was made to find and apply a modeling tool which could provide the most easy valid way of effective business processes managing. The Casewise Corporate Modeler Suite was recognized as being one of the most flexible and reliable modeling tool for MTS.

FORS Development Center, a leading Russian IT-company and sole Casewise Partner in Russia and the CIS, provided MTS with consultancy services, training, support and assistance in the implementation methodology of Casewise solutions. The joint MTS-FORS team was focused on the following tasks:

• Rules of procedure - the automatic issue of the departments corporate regulation

• Processes Map - automatic upgrade of the MTS structure model and process map

• Integration - the integration of the created models within the Portal

• Enterprise Optimization - based on the relevant information on the company structure, processes and responsibilities.

The challenges was to describe the existing processes and to compose a model of them “as they ought to be” with reference to corporate rules of procedure. The task was further complicated given that the existing processes needed to be analyzed and improved and not just visualized. The processes could then be audited and continually enhanced resulting in the transformation of the formal model description into a real IT infrastructure.

To achieve the targeted goals, the team developed the basic functionality of the Casewise product portfolio, and transformed it into a customized, ready-to-use solution designed for the specific tasks amongst which were:

• A Reports Generator for the automatic generation of the rules of procedure straight from the processes map

• A Logger for recording the users’ actions with Casewise tool

• V-Modeler for bringing changes, and transfering the models from Casewise to Visio and vice versa.

Amongst the items created were:

• More than 300 processes regulations, including 34 applied directly to the IT systems (Access Management Systems, Processing of the Demands for IT Systems Changes etc...)

• Around 30,000 different visual object

• Specially designed templates which help to accelerate tasks.

“The main result of the project was that due to the Casewise toolsets capabilities we got a relevant model of our company activities, including business processes and organizational structure patterns and the map of the processes in real time which in fact is a key tool for the management of the processes”, comments Ilya Rybakov the Head of the Methodology and Business Processes Corporate Development Department of MTS.

The Casewise toolset is now accepted as a corporate MTS standard for the processes management for the Group.