RBS

29th January 2016

The Royal Bank of Scotland has created a suite of consistent and effective process documentation published over the Bank’s Intranet, covering 5,000 processes by way of 9,300 diagrams. The benefits of managing process documentation in this way has been recognized both internally and externally leading to the roll out of OPD documentation into other divisions of the Bank, the elimination of paper based manuals and recognition in numerous business competitions.