The Business Perspective

In accordance with ITIL standards, the Business Perspective model of ITIL version 2 aims to familiarize business management with the underlying components and architecture design of the Information and Communications Technology infrastructure (ICT), necessary to support their business processes and gain an understanding of Service Management standards and better practice.

The Business Perspective model of ITIL version 2 can only be viewed using Internet Explorer 6, and all subsequent versions. An SVG viewer is also required, which can be downloaded for free at: http://www.adobe.com/svg/viewer/install/

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Frameworks

	Understanding concepts of Business Perspectives The Business Perspective approach is achieved within IS by implementing a set of management processes and relationships throughout all areas, encouraging IS people to: • Consider the Business Perspective in all IS processes and activities • Have an understanding of the needs, impacts, drivers and requirements of the business through effective internal and external communication • Have effective and focused relationships with the business through the use of appropriate management • Consider themselves as an integral part of the business.
	Plan, Review and Development This ITIL process, together with the business relationship process, provides the information, relationship and long-term direction from the business, that enable IS to be aligned with a Business Perspective. When considered from a Business Perspective, and using best practice, strategy and planning are driven by the business into all its lines of business and its Business Units using its governance framework.
	Business Relationship Management The objective of this ITIL process is to understand the nature of the relationship between the business and IS, and to encourage the business to take the lead in a working partnership with IS. Relationships need to be developed at strategic, tactical and operational levels between IS and the business. The goal and key ITIL benefit of the Business Relationship Management process is: ‘To develop and maintain effective and efficient relationships with all Business Units at all levels.’
	Liaison, Education and Communication This process area focuses on IS staff and provides mechanisms enabling IS staff to undertake their work adopting a Business Perspective, irrespective of how remote their activities are from the day-to-day operation of the business. It also examines the processes needed to make IS staff business-aware and to help them in all liaisons and contacts they may have with the business. It provides process advice on how and what IS should communicate with the business and deals with improving internal relationships and awareness of IS staff so that they are business and IS aware and are not limited to their own professional IS ‘silos’.
	Supplier Relationship Management Supplier management process and relationships are dealt with by focusing on the relationships required in dealing with all types of suppliers, vendors and partners, ranging from commodity suppliers through to strategic outsourcing and co-sourcing partnerships. The objective of this ITIL framework is for IT services to act in the same way as other business functions act in outsourcing parts of their service capability and to retain the right services and the right business relationships.