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Start adopting ITIL version 2 easily and effectively

Start adopting ITIL version 2 easily and effectively

The Casewise Visual Process Model for ITIL version 2 is the world's first diagram-only view of all the guidance from all eight ITIL 2 books. Pages of heavy text from each of the ITIL 2 publications have been transformed into clear, easy-to-follow process flows. These flows have, in turn, been connected to show different levels of detail, and the 'end-to-end' flow of work within and across all ITIL disciplines.

Affordable and easy to use, choose to subscribe to individual ITIL version 2 models for just $75 each, all 8 ITIL version 2 models for $400 or the entire volume of ITIL version 2 and version 3 models for $500.

The Casewise Visual Process Model for ITIL version 2 can be used as a cost effective training resource for companies working towards ITIL accreditation, ITIL qualifications for IT professionals or simply for details of how to comply with the various ITIL processes.

The Casewise Visual Process Model for ITIL version 2 can only be viewed using Internet Explorer 6, and all subsequent versions. An SVG viewer is also required, which can be downloaded for free at: http://www.adobe.com/svg/viewer/install/

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The Casewise Visual Process Model for ITIL version 2

Planning To Implement Service Management

Planning To Implement Service Management

This ITIL version 2 model focuses on key issues to be considered when planning the implementation of IT Service Management. Planning to Implement Service Management gives practical guidance on the evaluation of the current maturity levels of Service Management and on implementing the processes involved.

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Service Support

Service Support

The Service Support model of ITIL 2 describes the five core support processes, which relate to the day-to-day support and maintenance of services to the user, together with the Service Desk function (not a process) which provides a single point of contact and draws on all other ITIL version 2 processes.

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Service Delivery

Service Delivery

Service Delivery describes all the five core delivery ITIL 2 processes, which are more concerned with the future planning and improvement of IS service provision. Service Delivery looks at what service the business requires of the provider in order to provide adequate support to the business Customers.

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The Business Perspective

The Business Perspective

Business Perspective aims to familiarize business management with the underlying components and architecture design of the Information and Communications Technology (ICT) infrastructure, necessary to support their business processes and gain an understanding of Service Management standards and better practice as part of ITIL 2 compliance.

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Software Asset Management

Software Asset Management

The Software Asset Management (SAM) model of ITIL version 2 is more complex and more demanding than Hardware Asset Management, and therefore the SAM processes need to be greater in scope and more comprehensive in content. As a result, systems that can handle SAM can normally be expected to handle Hardware Asset Management as well. Furthermore, it must be stressed that it is essential for hardware assets to be managed as well as software assets, even though not covered by this guide.

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ITIL ICT Infrastructure Management

ITIL ICT Infrastructure Management

Information and Communications Technology (ICT) Infrastructure Management covers all aspects of ICT infrastructure management from identification of business requirements, through to tendering process, to the testing, installation, deployment and ongoing support and maintenance of the ICT components and IT services. This ITIL 2 model describes the major processes involved in the management of all areas and aspects of technology.

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ITIL Security Management

ITIL Security Management

Security Management details the process of planning and managing a defined level of security for information and IS services, including all aspects associated with Risk Management and reaction to security incidents. It also includes the assessment and management of risks and vulnerabilities, and the implementation of cost justifiable countermeasures in compliance with ITIL 2 processes.

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ITIL Application Management

ITIL Application Management

Application Management addresses the complex subject of managing applications from the initial business need, through the Application Management lifecycle, up to and including retirement. In addition, the Application Management ITIL 2 model includes the interaction with IT Service Management disciplines contained in Service Delivery, Service Support and ICT Infrastructure Management.

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