ITIL
What is ITIL ® ?
The Information Technology Infrastructure Library (ITIL®) is a framework of best
practice approaches intended to facilitate the delivery of high quality information
technology (IT) services.
ITIL outlines an extensive set of management procedures that are intended to support
businesses in achieving both high financial quality and value in IT operations.
These procedures are supplier-independent and have been developed to provide guidance
across the breadth of IT infrastructure, development, and operations.
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The Casewise Online Visual Process Model for ITIL version 3
The Casewise Visual Process Model for ITIL is the world’s first diagram-only view
of all guidance for each of the 5 new ITIL version 3 books providing organizations
with the insight to simplify the alignment of business processes ensuring all ITIL
standards are met by using simple frameworks and mapping tools.
By viewing the Casewise Process Model for ITIL version 3 online, IT staff can understand
best practice processes, simplify operational procedures, process improvement projects
and help overcome resistance to change.
The Casewise Process Model for ITIL version 3 provides users with a systematic and
professional approach to the management of IT service provision. Adopting its guidance,
the model offers users a vast range of benefits including:
- A unique interpretation of 1,900 pages of text transformed into 470 visualized process
flows
- The ability to select a specific job role and view all of the associated responsibilities
Navigation across all 5 books using a simple ‘drill down’ facility
- Access to the model by a multitude of users across numerous locations through a
centrally hosted HTML publication
- The opportunity to reduce training costs by employing the model as a training resource
- Cross referencing of processes within the published process flows to each of the
five ITIL version 3 books and associated page numbers
- View each process by list or diagram view
- View the properties of each process object in terms of Critical Success Factors
(CSFs’), Key Performance Indicators (KPI’s), Best Practice Tips and Hints, Risks
& Controls.
All ITIL processes are cross referenced to the Casewise Compliance and Regulations
Library which contains e.g ISO/IEC 20000 (Service Management), ISO 27001 (Information
Security), ISO/IEC 19770 (Software Asset Management) and other regulations like
SOX, MIFID, Basel II.
The Casewise Portal solution will then allow you to maintain (Create, Delete, Update)
the information objects as well as scheduler task to other users for e.g. doing
assessment on specific KPI’s. Of course you can communicate all results via Dashboards
and list views to ensure that you company understands the policies, goals, processes
and the related KPI’s.
Casewise Gateway for ITIL V2 and v3
Casewise is now offering organizations the opportunity to subscribe and purchase
any of the eight ITIL version 2 or five ITIL version 3 visualized
process models online for just $75.00 per chapter!
>> Click here for further
information
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to download the ITIL Datasheet
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The Casewise Process Model for ITIL is a key component of the Casewise
Governance Risk & Compliance Accelerator (GRC Accelerator)
– the total Process Management solution for your IT operation.
For a copy of the Casewise Process Model for ITIL 3 and ITIL 2 Poster
and Cube , please email your address and contact details to
cwmarketing@casewise.com
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office
of Government Commerce,
and is Registered in the U.S. Patent and Trademark Office