What is ITIL ® ?
The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.
ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. These procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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The Casewise Online Visual Process Models for ITIL versions 2 and 3
The Casewise Visual Process Model for ITIL is the world’s first diagram-only view of all guidance for each of the 5 new ITIL version 3 and 8 ITIL version 2 books providing organizations with the insight to simplify the alignment of business processes ensuring all ITIL standards are met by using simple frameworks and mapping tools.
By viewing the Casewise Process Model for ITIL online, IT staff can understand best practice processes, simplify operational procedures, process improvement projects and help overcome resistance to change.
The Casewise Process Model for ITIL version 3 provides users with a systematic and professional approach to the management of IT service provision. Adopting its guidance, the model offers users a vast range of benefits including:
- A unique interpretation of 1,900 pages of text transformed into 470 visualized process flows
- The ability to select a specific job role and view all of the associated responsibilities
Navigation across all 5 ITIL version 3 books using a simple ‘drill down’ facility
- Access to the model by a multitude of users across numerous locations through a centrally hosted HTML publication
- The opportunity to reduce training costs by employing the model as a training resource
- Cross referencing of processes within the published process flows to each of the five ITIL version 3 books and associated page numbers
- View each process by list or diagram view
- View the properties of each process object in terms of Critical Success Factors (CSFs’), Key Performance Indicators (KPI’s), Best Practice Tips and Hints, Risks & Controls.
All ITIL processes are cross referenced to a vast array of models and frameworks contained within the Casewise's highly regarded comprehensive library of pre constructed models.
The Casewise Portal will then allow you to maintain (Create, Delete, Update) information and objects as well as schedule tasks to other users for undertaking assessments on specific KPI’s. As a result, all the results can be communicated via dashboards and list views ensuring that your entire organization understands the policies, goals, processes and the related KPI’s.
Casewise Gateway for ITIL V2 and v3
Casewise is now offering organizations the opportunity to subscribe to any of the eight ITIL version 2 or five ITIL version 3 visualized process models online for just $75.00 per chapter!
>> Click here for further information
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ITIL Poster Request
The Casewise Process Model for ITIL is a key component of the Casewise Governance Risk & Compliance Accelerator (GRC Accelerator) - the total Process Management solution for you IT operation.
For a copy of the Casewise Process Model for ITIL 2 and ITIL 3 posters, please complete the details below and click submit.
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.