Casewise are proud to announce the signing of an extended 2 year agreement with the TeleManagement Forum as the official custodian of the enhanced Telecom Operations Map (eTOM) model. The TM Forum's NGOSS (Next Generation Operations Systems and Software) Business Process Framework is represented by the Enhanced Telecom Operations Map®, also known as (eTOM). The eTOM Business Process Framework is an ongoing initiative of the TM Forum to deliver a business process model/framework for use by service providers and others within the telecommunications and related sectors of industry.
Developed using Casewise’s highly regarded Corporate Modeler tool, the eTOM model serves as a blueprint for process direction and provides a neutral reference point for internal process reengineering needs, partnerships, alliances, and general working agreements with other telecommunication providers. By utilizing the model, telecom organizations can adopt the framework to model, analyze, integrate and streamline their own operations.
Corporate Modeler has been at the core of the eTOM team’s framework development; the resulting model of which has been made available for use across a wide variety of operating environments. Through the implementation of Corporate Modeler, the eTOM team has been able to utilize the various publishing options the tool has to offer as well as being able to handle the expanding scope, detail and control.
Most recently, the eTOM work has examined interaction with other process-oriented frameworks such as ITIL, and there has been mutually beneficial interaction between Casewise and the TMF in developing a worked approach that shows how these can be complementary and compatible.
The eTOM model has a direct correlation with ITIL (Information Technology Infrastructure Library) which Casewise has also successfully mapped and documented. Both frameworks are concerned with the management of services and their delivery to the customer. Both models are complementary, compatible and mutually supportive and each has its own strengths which can be used to complement and support the other.
Mike Kelly, TMF Senior Technical Manager comments “Casewise has a long term relationship with the TM Forum and our Business Process Framework, eTOM. Their support in model management and publication has been invaluable and with their assistance we have benefited from delivering the eTOM Framework in a variety of formats, all derived from the common model, and published without the need for additional manual effort. This maintains uniformity and consistency and eliminates overhead, and has helped make eTOM accessible and useful to a wider community, inside and outside of TM Forum.”
Paul Lewis, Casewise Head of Marketing comments “we are delighted with the announcement of the extended agreement with the TeleManagement Forum. Through our continued work, Casewise can continue to assist the eTOM team with the development and support of the model and assist telecommunication organizations to further model, analyze, integrate and streamline their operations. The ability to utilize a standard set of telecommunication industry processes covering all operational areas is an increasing requirement we are hearing from our Telco customers. The eTOM framework fills this need by providing a real solution for cycle time reduction, improved customer satisfaction and overall operational efficiency resulting in long-term revenue growth."