Following on from its successful interpretation of the Information Technology Infrastructure Library (ITIL) version 2, Casewise®, the thought leaders in Business Processing Modeling, Enterprise Architecture and IT Compliance & Governance, has announced today a new visual process model for ITIL version 3.
The model is the world’s first diagram-only view of all guidance for each of the five new ITIL version 3 books and provides organizations with the insight to simplify the alignment of business processes ensuring all ITIL standards are met by using simple frameworks and mapping tools.
ITIL is a framework of best practice approaches intended to facilitate the delivery of high quality IT services and has become the most widely accepted approach to IT service management today. Providing a cohesive set of best practice guidance, drawn from the public and private sectors across the world, ITIL has recently undergone a major and important refresh.
Casewise has identified the high degree of complexity which arises when navigating and assimilating all of the information from within both ITIL version 2 and the five new ITIL version 3 books. The resulting solution is the launch of the new Casewise Visual Process Model for ITIL versions 2 & 3 which enables users to rapidly visualize, understand and navigate between and across all ITIL best practice frameworks.
The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual business process models depicting all the guidance from each of the five new ITIL version 3 and eight ITIL version 2 publications. The models provide organizations, for the first time, with a clear insight and understanding of all ITIL frameworks
The Casewise Visual Process Model for ITIL versions 2 & 3 provides organizations with an easy-to-use, online library of pre constructed ITIL process maps. The model offers a great number of benefits, including:
- The transformation of thousands of pages of text contained within the ITIL books into over 1,000 fully mapped and cross referenced business process flows containing more than 5,000 process steps and over 10,000 other mapped object types
- Fast and effective navigation across all five new ITIL version 3 and eight ITIL version 2 publications delivered through your web browser
- A unique ‘drill-down’ mechanism and magnification feature combined with the ability to view the model by list or diagram view
- Cross referenced mapping from ITIL version 2 to version 3 allowing you to immediately see the changes and impact to your business at a detailed process level
- The ability to view the properties of each process object in terms of Critical Success Factors, Key Performance Indicators, Best Practice Tips and Hints and Risks & Controls
- Access to the model by any number of individuals within an organization, across multiple locations, through a centrally hosted HTML publication
- Utilization of the model as a resource for ITIL foundation training, service managerial exams and as a benchmarking tool for internal ITIL processes leading to a reduction in training costs and an increase in examination pass rates
- The depiction of the output of each process flow to the input of another process flow in relation to the navigation between different diagrams across all ITIL books
- The highlighting of specific tasks associated to 70 different job roles - which the books do not cover
By viewing the Casewise Visual Process Model for ITIL version 2 & 3 online at http://www.casewise.com/gateway, IT staff can understand best practice processes and simplify operational procedures thereby helping to overcome resistance to change that so often hinders process improvement projects. The models quickly helps you to identify which process elements will be most beneficial to your business enabling you to focus on quick wins allowing you to arrive at solutions fast and effectively.
Casewise is now offering organizations the opportunity to purchase a 12 month subscription to any of the eight ITIL version 2 or five ITIL version 3 (object only) process models online at http://www.casewise.com/gateway. The Casewise Visual Process Model for ITIL is available in English, French, German, Portuguese, Russian and Turkish.
For further information, please visit http://www.casewise.com/gatewayor contact the Gateway Support Team at gatewaysupport@casewise.com